Policies

We hope you love your products as much as we love making them!

Here are some things to know so your purchases last:

All items are handmade and sealed with UV resin. This coat is very durable; however, it can crack if dropped so please treat it with care. Acrylic keychains and badge reels can break if dropped or knocked on hard surfaces. To clean: wipe with a soft, dry and lint free cloth.

Avoid extreme heat or submerging in water.

All products are guaranteed to be clear of defects or damage caused by the manufacturing or customization process. Should you notice your product has a manufacturing or customization defect within 30 days of receiving the item you may request a refund or exchange.

Normal wear and tear does not constitute a defect of the manufacturing/customization process. Damage from stepping on, dropping, misuse, incorrect cleaning, etc. are not guaranteed and will not be refunded or exchanged.

Badge reels have a warranty for 3 months. If anything happens in that timeframe, feel free to email us about your concerns. After that point, we cannot guarantee the product.

Return Policy:

Personalized and custom items are not eligible for refunds or exchanges. You are responsible to check and double check the spelling and approve all aspects of your custom request in the final proof before your item is finished. (We will try to reach out when words are obviously spelled incorrectly but we cannot guarantee to catch these errors.) Within the first 24 hours after an order is submitted, feel free to contact us if there are any issues with any aspects of the product that need to be adjusted. Due to being handmade, no two items are exactly the same, therefore an item may differ slightly from the listing photos.

Please email ACraftyCloud@gmail.com within 5 days of delivery if you have a problem with your order.

Reserved Rights:

A Crafty Cloud reserves the right to reproduce custom made items, and to photograph all items we create. We may use these photos at our discretion for advertising or as samples within our listings. Please notify us if you do not wish your custom order to be published.

Your Privacy:

We have no intention of knowingly collecting your personal information, nor will we sell or share what we do collect for the explicit purpose of receiving and delivering your orders to you. We're good people. ;)